ph92 Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how ph92 ("ph92," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information obtained from users ("Player," "User," or "you") of the ph92 platform, website located at https://ph92.cam/, mobile applications, and all associated services (collectively, the "Service").

By registering an account, using the Service, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.

This Policy applies to all personal data collected by ph92 through any channel, including our website, mobile apps, customer support interactions, payment processing, and account verification procedures. ph92 complies with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and all applicable Philippine data protection regulations.

2. Information We Collect

ph92 collects several categories of personal information necessary to provide, secure, and improve the Service. The types of information we collect include:

2.1 Account Registration Data

• Full name as it appears on your government-issued ID
• Date of birth
• Email address
• Mobile phone number
• Username and password (passwords are stored in hashed format and are not accessible to ph92 staff)
• Residential address and city

2.2 Identity Verification Data (KYC)

• Scanned or photographed copies of government-issued identification documents, including Philippine National ID, Passport, Driver's License, or Voter's ID
• Proof of address documents such as utility bills or bank statements (where required)
• Selfie verification photographs (for enhanced account security)

2.3 Payment & Financial Data

• Payment method details, including GCash account name, PayMaya account name, bank account numbers, or other financial identifiers
• Transaction history, including deposit amounts, withdrawal requests, and payment timestamps
• Note: Full credit card numbers and CVV codes are never stored by ph92. Payment card processing is handled by certified third-party payment gateways using PCI DSS-compliant tokenization.

2.4 Gaming & Behavioral Data

• Game play history, including games played, bet amounts, winnings, and losses
• Bonus claims, wagering progress, and promotional interactions
• Session duration, login frequency, and account activity patterns
• Responsible gaming tool usage, including deposit limits, loss limits, and self-exclusion settings

2.5 Technical & Device Data

• IP address, browser type, operating system, and device identifiers
• Cookies and similar tracking technologies (see Section 8 for details)
• Referral source and website navigation behavior

2.6 Communications Data

• Records of customer support interactions, including live chat transcripts, email correspondence, and phone call recordings (where applicable and with notice)
• Survey responses and feedback submissions

3. How We Use Your Information

ph92 uses your personal information solely for legitimate business purposes related to the provision and improvement of the Service. Specifically, we use your data to:

• Account Management: Create, maintain, and administer your ph92 account, including authentication and access control.
• Identity Verification & Compliance: Verify your age (21+ requirement), identity, and address to comply with PAGCOR licensing requirements and Philippine anti-money laundering (AML) regulations.
• Payment Processing: Process deposits, withdrawals, and other financial transactions through our certified payment partners.
• Customer Support: Respond to inquiries, resolve disputes, and provide technical assistance.
• Fraud Prevention & Security: Detect and prevent fraud, account abuse, multi-accounting, collusion, bonus abuse, and other prohibited activities.
• Responsible Gaming: Monitor gaming behavior for signs of problem gambling, enforce responsible gaming limits, and provide intervention when necessary.
• Marketing Communications: Send promotional emails, SMS messages, and push notifications regarding bonuses, tournaments, and new game releases (only if you have opted in to receive such communications).
• Service Improvement: Analyze aggregated user behavior data to improve game selection, platform performance, and user experience.
• Legal Compliance: Comply with applicable laws, regulations, legal processes, and regulatory reporting obligations.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, ph92 processes your personal information based on the following legal grounds:

• Consent: You have provided explicit consent for specific processing activities, such as receiving marketing communications.
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations under the ph92 Terms & Conditions, including providing access to gaming services and processing payments.
• Legal Obligation: Processing is required to comply with Philippine legal and regulatory obligations, including KYC, AML, responsible gaming enforcement, and PAGCOR reporting requirements.
• Legitimate Interests: Processing is necessary for ph92's legitimate business interests, including fraud prevention, security, platform improvement, and operational efficiency, provided such interests do not override your fundamental rights and freedoms.

5. Data Sharing & Disclosure

ph92 does not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers and partners under the following circumstances:

5.1 Service Providers

We engage third-party companies to perform functions on our behalf, including:

• Payment processors (GCash, PayMaya, bank partners) to facilitate deposits and withdrawals
• Identity verification providers to conduct KYC checks
• Cloud hosting and data storage providers
• Customer support platform providers
• Marketing and analytics service providers (aggregated, anonymized data only)

These service providers are contractually obligated to protect your data, use it solely for the purposes specified by ph92, and comply with applicable data protection laws.

5.2 Regulatory & Legal Requirements

ph92 may disclose your personal information to regulatory authorities, law enforcement agencies, or courts when required by law, legal process, or regulatory obligation — including but not limited to PAGCOR reporting, AML investigations, and responses to valid subpoenas or court orders.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ph92's assets, your personal information may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

6. Data Security

ph92 takes the security of your personal information seriously and employs industry-standard technical and organizational measures to protect your data from unauthorized access, loss, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and ph92 servers is encrypted using 256-bit SSL/TLS protocols.
• Secure Storage: Personal data is stored on secure servers located in data centers with physical access controls, 24/7 monitoring, and redundant backup systems.
• Access Controls: Access to personal data is restricted to authorized ph92 personnel on a need-to-know basis and is subject to strict confidentiality obligations.
• Password Protection: User passwords are hashed using cryptographic algorithms and are never stored in plain text.
• Regular Audits: ph92 conducts regular security audits and vulnerability assessments to identify and remediate potential risks.

Despite these measures, no method of electronic transmission or storage is 100% secure. ph92 cannot guarantee absolute security but commits to promptly notifying affected users in the event of a data breach in accordance with Philippine data breach notification requirements.

7. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal data ph92 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to certain types of data processing, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days. Note that certain rights may be subject to legal exceptions, particularly where retention is required by law or regulatory obligation.

8. Cookies & Tracking Technologies

ph92 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze site usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits.

Types of cookies we use:

• Essential Cookies: Required for basic site functionality, including login authentication and session management. These cannot be disabled.
• Performance Cookies: Collect anonymized data about how users interact with the site, helping us identify technical issues and improve performance.
• Functional Cookies: Remember your preferences, such as language settings and display options.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising (only with your consent).

You may manage or disable cookies through your browser settings. Note that disabling essential cookies may impair certain site features. For more granular control, visit your ph92 account settings to adjust cookie preferences.

9. Data Retention

ph92 retains personal data for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML and regulatory record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, as required by PAGCOR and AML regulations.
• Transaction Records: Retained for a minimum of five (5) years following each transaction date.
• Customer Support Records: Retained for two (2) years following the resolution of each support interaction.
• Marketing Data: Retained until you withdraw consent or unsubscribe, after which it is deleted within thirty (30) days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to any individual.

10. Children & Minors

ph92 strictly prohibits the use of its platform by persons under the age of 21. We do not knowingly collect personal information from minors. If we become aware that a user under 21 years of age has registered an account or provided personal data, we will immediately suspend the account, void any associated transactions, and delete all collected personal data as promptly as possible.

If you believe that a minor has accessed or registered on ph92, please contact us immediately at [email protected] so that we can take appropriate action.

11. Contact & Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or ph92's data handling practices, please reach out to our dedicated Data Protection Officer:

Email: [email protected]

Our team is available 24/7 and will respond to all privacy-related inquiries within fifteen (15) business days. For complaints that cannot be resolved through our internal process, you may escalate your concern to the National Privacy Commission (NPC) of the Philippines, the regulatory authority responsible for enforcing the Data Privacy Act of 2012.

ph92 serves Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and nationwide. We are committed to earning and maintaining your trust through responsible, transparent, and secure handling of your personal information at every stage of your ph92 experience.